UTILITY ACCOUNT PAYMENTS

There is a 24 hour delay between the time your account is updated in our office and the time that information is displayed on the payment website. Always be aware that the information you are viewing on the payment website is the previous days information. Therefore, if a penalty has been posted to your account on the day you make your payment - it will not be reflected on the website for 24 hours after posting.   To avoid duplicate payments, please be patient when making your payment online. Once you have submitted your payment, wait for the confirmation. If you suspect you have made a duplicate payment, please contact us at 830-249-9511 on the next business day.