Sign In / Register
arrow_back
Back
Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

PLEASE BE AWARE

UTILITY ACCOUNT PAYMENTS

There is a 24 hour delay between the time your account is updated in our office and the time that information is displayed on the payment website. Always be aware that the information you are viewing on the payment website is the previous days information. Therefore, if a penalty has been posted to your account on the day you make your payment - it will not be reflected on the website for 24 hours after posting.

To avoid duplicate payments, please be patient when making your payment online. Once you have submitted your payment, wait for the confirmation. If you suspect you have made a duplicate payment, please contact us at 830-249-9511 on the next business day.